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Supporting our brands

Heatrae Sadia

Book a Baxi Customer Support engineer visit

If you can smell gas, suspect a gas leak or are concerned about carbon monoxide, call the National Grid 24 hour Gas Emergency line on 0800 111 999


Have we asked you to book an annual service?

If we have told you that your appliance is due for its annual service by post, you can book it here. Enter your job reference and post code (as it appears on the letter) below and click 'Book an annual service'

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Is your appliance in need of a repair?

Book a repair with Baxi's award-winning customer support team.

Call us now on 0344 8711 545

Not received an Annual Service Reminder?

Not in warranty?

  • Call us to arrange an appointment on 0344 8711 545
  • Monday to Friday 8am to 6pm
  • Saturday/Sunday 8.30am to 2pm
  • Bank Holidays 8.30am to 2pm